Refund policy

Return & Refund Policy

At The Petal Room, we value a smooth and transparent shopping experience. We know that a product may occasionally not be the right fit or that an unexpected issue can occur during delivery. This policy explains the conditions that apply to returns, refunds, and order-related concerns.

Return Request Period

If you would like to return an eligible purchase, your request must be made within 30 days of the delivery date.

To meet our standard return requirements, merchandise must:

Be unused, unopened, and untested;
Remain in its original condition;
Be returned with the original packaging and product materials;
Have all tamper-evident, safety, and hygiene seals intact; and
Be accompanied by an order number or acceptable proof of purchase.

Items that have been used or changed from their original condition after delivery may not be accepted.

How to Make a Return Request

To begin a return, email us at 01080048165aa@gmail.com before mailing the product.

Please include the following information so we can review your request:

Your order number;
The product you want to return;
The reason for the return; and
Relevant photographs if there is a defect, damage, or fulfillment problem.

After reviewing your request, we will confirm whether the item is eligible and provide instructions for the next steps.

Please wait for our authorization before shipping a return. Merchandise sent back without prior approval may be refused.

Beauty and Personal-Use Product Conditions

For health and sanitary reasons, special return conditions apply to cosmetics, skincare, and other products intended for personal use.

We generally cannot accept a standard return if a product has already been opened, swatched, sampled, applied, or otherwise used. Merchandise with a broken or removed hygiene seal is also normally ineligible for a change-of-mind return.

However, if you discover that a product was defective or damaged upon arrival, or if we sent something different from your order, please contact us so the issue can be reviewed under our order-problem process.

Products That May Not Be Returned

Except where applicable law requires otherwise, return eligibility does not normally extend to:

Used or opened cosmetics and skincare;
Personal-use merchandise with compromised sanitary packaging;
Gift cards;
Free samples or complimentary promotional products;
Merchandise expressly sold as Final Sale; or
Products damaged after delivery through improper use, neglect, storage, or handling.

If you are uncertain about a product's eligibility, please ask us before shipping it back.

When Your Order Arrives With a Problem

Please review the contents of your package soon after receiving it.

If an item is damaged, defective, or not the product you ordered, notify The Petal Room promptly by emailing 01080048165aa@gmail.com.

Your message should include your order number and a description of the problem. Please also provide clear photos of the merchandise, packaging, and shipping label when relevant.

We will assess the information provided and determine the appropriate solution. Depending on the circumstances, an approved claim may be resolved through a refund, replacement, or another suitable remedy.

Return Shipping

For an eligible return based on a customer's change of mind, personal preference, or ordering mistake, return shipping costs are the customer's responsibility.

We recommend using a trackable shipping service and keeping your shipping receipt until the return has been successfully processed. The Petal Room cannot assume responsibility for a return package that does not reach us.

If the return is required because we fulfilled your order incorrectly or an eligible product arrived damaged or defective, please contact us before sending the merchandise. For an approved claim, we will provide instructions and cover applicable return shipping expenses where appropriate.

Original shipping charges are normally non-refundable for customer-initiated returns, except where applicable law provides otherwise.

Condition Check After a Return Arrives

After an authorized return is delivered to us, we will check the merchandise before completing the refund process.

The review may include confirming that the product remains unused and that its packaging, labels, accessories, and protective seals satisfy our return requirements.

We will notify you of the outcome once the review is complete.

Returns that do not meet the applicable conditions may be declined, subject to any rights available under applicable law.

Refunds

When a return is accepted, the approved refund will be sent to the original payment method used for the purchase.

After the refund has been issued by us, allow approximately 5–10 business days for it to appear in your account. Your bank, credit card issuer, or payment processor determines the final posting time.

If more than 10 business days have passed since we confirmed that your refund was processed and you have not received it, please contact our customer service team.

Exchanges

We generally process a change of product through a return and a separate new order rather than a direct exchange.

If your merchandise qualifies for return, you can complete the return process and then purchase the product or variation you prefer in a new transaction.

For replacements involving damaged, defective, or incorrectly shipped merchandise, please contact us before placing another order.

Sale Purchases and Final Sale

Products purchased during sales or promotional events may still qualify for return when they satisfy the conditions described in this policy.

Merchandise specifically labeled Final Sale is generally excluded from returns or exchanges based solely on a change of mind.

This limitation does not affect legal rights or remedies that cannot be excluded under applicable consumer protection laws.

Cancellation Requests

If you would like to cancel an order or correct information associated with it, please contact us promptly after your purchase.

We will try to accommodate your request if the order has not entered fulfillment. Once processing has begun, changes or cancellations cannot be guaranteed.

Orders that have already been shipped generally cannot be canceled. After delivery, the standard return requirements described above will apply.

Packages Returned Because Delivery Was Unsuccessful

Please review your delivery details carefully before completing checkout.

When a package is returned because the customer supplied an incorrect or incomplete address, refused delivery, or did not claim the shipment, applicable shipping and return costs may be deducted from an otherwise eligible refund where permitted by law.

Contact The Petal Room

For assistance with returns, refunds, product concerns, or order questions, please contact us using the information below. Please contact us before sending any merchandise back so we can provide the proper return instructions.

The Petal Room
Address: 4006 Ainsdale Dr, Matthews, NC 28104, United States
Phone: (704) 962-8320
Email: 01080048165aa@gmail.com

Last updated: August 23, 2026