Terms of service
TERMS OF SERVICE
Last Updated: August 23, 2026
Thank you for visiting The Petal Room. These Terms of Service ("Terms") describe the conditions that apply when you access our online store, browse merchandise, place an order, or use any website features or services offered by The Petal Room.
In these Terms, "The Petal Room," "we," "us," and "our" refer to the business operating this online store. "You," "your," and "customer" mean any individual who visits, shops, purchases from, or otherwise interacts with our website.
By accessing our store or purchasing from us, you agree to comply with these Terms and the policies incorporated by reference. If you do not agree with these conditions, please do not use our website or services.
1. ACCESS AND ELIGIBILITY
Our online store is intended for lawful use by customers who are legally capable of entering into transactions.
By using The Petal Room, you represent that you have reached the age of majority applicable in your state or jurisdiction of residence, or that you otherwise have the legal authority necessary to use our services.
Where applicable law permits, a parent or legal guardian may authorize a minor dependent to access the store under appropriate supervision.
2. YOUR RESPONSIBILITIES WHEN USING OUR STORE
You agree to use The Petal Room responsibly and only for legitimate purposes.
You must not intentionally disrupt our website, interfere with another person's use of the store, compromise website security, attempt unauthorized access to protected systems, or use our services in connection with fraudulent or unlawful conduct.
We may take reasonable measures to protect our customers, website, business, and service providers from misuse or security threats.
3. MERCHANDISE INFORMATION
We endeavor to provide accurate descriptions and useful information regarding merchandise available through The Petal Room.
Product images, colors, packaging, dimensions, ingredients, specifications, descriptions, and other characteristics are provided for general informational purposes.
Actual products may differ slightly from their online appearance because of screen settings, photography, lighting, manufacturing variations, packaging changes, or updates made by manufacturers or suppliers.
We may revise or clarify product information when necessary.
4. BEAUTY AND PERSONAL CARE NOTICE
The Petal Room may offer cosmetics, skincare, beauty, personal care, and related merchandise.
Individual experiences with these products may differ. Product descriptions and other information available through our website are not intended to provide medical advice, diagnosis, or treatment.
Please carefully review labels, ingredient information, directions, warnings, and precautions supplied with a product before use.
Customers with allergies, sensitivities, medical concerns, or questions regarding product suitability should consider seeking guidance from an appropriate healthcare professional before using the product.
5. AVAILABILITY AND INVENTORY
Our merchandise is offered while supplies remain available.
We may change product selections, discontinue items, introduce purchase limits, or restrict quantities when reasonably necessary for inventory management, regulatory compliance, fraud prevention, or other legitimate business purposes.
The appearance of a product on our website does not guarantee continued availability.
Placing merchandise in your cart does not reserve inventory until the applicable transaction has been submitted and accepted.
6. PRICES AND ADDITIONAL COSTS
Prices shown through The Petal Room may be revised periodically.
Applicable taxes, shipping charges, promotional discounts, and other transaction costs will be calculated or presented during checkout when required.
We take reasonable measures to maintain accurate pricing. If a significant typographical, technical, or system error occurs, we may correct the information and address any affected transaction in accordance with applicable law.
7. ORDER SUBMISSION
When you submit an order through our website, you are offering to purchase the selected merchandise subject to these Terms.
An automated acknowledgment or confirmation generally indicates that your order request has been received. It does not necessarily constitute final acceptance of the transaction.
Orders may be reviewed for inventory availability, payment authorization, shipping details, customer information, and reasonable fraud-prevention purposes before fulfillment.
8. ORDER APPROVAL, LIMITATIONS, AND CANCELLATIONS
We may refuse, limit, or cancel an order when reasonably necessary and permitted by applicable law.
Circumstances may include insufficient inventory, unsuccessful payment authorization, suspected fraudulent activity, incorrect pricing, incomplete customer information, quantity restrictions, or other legitimate fulfillment concerns.
If we cancel an order after payment has been collected, any refund due will be processed according to our applicable store policies and the payment method used for the purchase.
9. BILLING AND DELIVERY INFORMATION
You are responsible for providing complete, accurate, and current information when completing checkout.
Please carefully verify your name, telephone number, email address, billing details, and delivery address before submitting your order.
If you notice an error after placing an order, contact us promptly. We will make reasonable efforts to assist, although changes may no longer be possible after processing, fulfillment, or shipment has started.
10. PAYMENT
Purchases must be completed through a payment option made available at checkout.
By submitting payment details, you confirm that you have the right or authorization to use the selected payment method and authorize payment of the charges associated with your order.
Independent payment processors may handle some transactions. Their services may also be subject to separate terms, privacy policies, security practices, and processing requirements.
11. SHIPPING AND DELIVERY CONDITIONS
Shipping options, rates, processing information, delivery estimates, and other fulfillment details are addressed in our Shipping Policy and may also be displayed during checkout.
Unless expressly stated as guaranteed, shipping and delivery timeframes are estimates.
Delivery may be affected by carrier operations, weather events, transportation disruptions, high-volume periods, inaccurate addresses, or circumstances beyond our reasonable control.
Customers are responsible for entering a complete and deliverable shipping address.
12. RETURN, REFUND, AND EXCHANGE REQUESTS
Our Return & Refund Policy governs eligible returns, refunds, exchanges, damaged products, incorrect merchandise, and other applicable post-purchase requests.
We recommend reviewing that policy before ordering because it explains applicable time limits, eligibility requirements, product-condition standards, procedures, exclusions, and refund processing.
These Terms do not eliminate or restrict consumer protections that cannot lawfully be waived.
13. INTELLECTUAL PROPERTY AND CONTENT RIGHTS
Unless otherwise stated, original content presented through The Petal Room—including branding, text, graphics, photographs, logos, designs, page layouts, and other creative materials—is owned by The Petal Room or used with authorization from the appropriate rights holder.
Such materials may be protected under copyright, trademark, and other intellectual property laws.
You may access website content for personal, non-commercial shopping purposes. Unauthorized reproduction, modification, publication, distribution, resale, or commercial exploitation of protected materials is prohibited.
14. UNACCEPTABLE ACTIVITIES
You agree that you will not use our website or services to:
Engage in fraudulent, deceptive, unlawful, or abusive conduct;
Intentionally submit false or misleading information;
Infringe intellectual property, privacy, publicity, or other legal rights;
Transmit viruses, malware, harmful scripts, or malicious code;
Attempt unauthorized access to accounts, networks, servers, systems, or data;
Bypass website security or access-control measures;
Disrupt or interfere with normal store functionality;
Harvest or scrape information using unauthorized automated methods;
Engage in phishing, spam, impersonation, or similar deceptive practices; or
Encourage or assist another person in violating these Terms.
We may restrict or terminate access where we reasonably determine that material misuse has occurred.
15. REVIEWS AND CUSTOMER CONTRIBUTIONS
The Petal Room may allow customers to submit reviews, comments, photographs, suggestions, feedback, or other content.
You remain responsible for materials you submit and represent that you have all rights or permissions necessary to provide them.
Submissions must not be unlawful, defamatory, fraudulent, threatening, intentionally misleading, infringing, obscene, malicious, or otherwise violate applicable law or another person's rights.
We may moderate, reject, or remove submitted content where reasonably appropriate.
16. THIRD-PARTY SERVICES AND INTEGRATIONS
Our online store may use independent third parties to provide ecommerce infrastructure, payment processing, analytics, applications, shipping, fulfillment, or other supporting services.
These providers operate independently and may apply their own terms, privacy policies, and business practices.
To the extent permitted by law, The Petal Room is not responsible for independent third-party services that are outside our ownership or control.
17. EXTERNAL WEBSITES
Our store may include links to websites or resources maintained by other organizations.
A link to an external website does not necessarily mean that The Petal Room owns, controls, sponsors, or endorses that website or its products and services.
You should review applicable terms and privacy policies before interacting with a third-party website, providing personal information, or completing a transaction.
18. PERSONAL INFORMATION AND PRIVACY
Personal information collected through our online store is handled in accordance with our Privacy Policy and applicable privacy laws.
Our Privacy Policy provides additional information regarding how personal information may be collected, used, disclosed, retained, or otherwise processed and describes applicable privacy rights and choices.
Please review our Privacy Policy alongside these Terms.
19. WEBSITE ACCURACY AND CORRECTIONS
While we work to keep our website accurate, information may occasionally contain typographical mistakes, omissions, technical errors, or outdated details.
Errors may relate to product information, pricing, promotions, inventory, shipping, discounts, or other store content.
We may correct inaccurate information when discovered. If an error materially affects an existing transaction, the matter will be handled according to applicable law and our relevant store policies.
20. CHANGES TO OUR PRODUCTS OR SERVICES
The Petal Room may periodically modify its merchandise selection, website functionality, features, or related services.
We may introduce new products, update existing offerings, suspend certain features, or discontinue merchandise when reasonably appropriate for business, operational, technical, security, or legal reasons.
Unless required by law or an existing obligation, we do not guarantee permanent availability of any particular product or feature.
21. OPERATION OF OUR WEBSITE
We make reasonable efforts to keep The Petal Room accessible and functioning properly, but continuous availability cannot be guaranteed.
Website access may temporarily be affected by maintenance, software updates, network problems, hosting interruptions, security measures, technical failures, or circumstances outside our reasonable control.
We may carry out maintenance and technical modifications as necessary to secure, repair, update, or improve our services.
22. WARRANTIES AND DISCLAIMERS
To the maximum extent permitted by applicable law, our website and online services are provided on an "as is" and "as available" basis except where an express warranty applies.
We do not guarantee that every website feature will operate continuously, remain permanently available, or be completely free of technical errors.
Nothing in these Terms excludes warranties, guarantees, statutory remedies, or consumer protections that cannot lawfully be excluded.
23. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, The Petal Room and its owners, employees, affiliates, representatives, agents, and service providers will not be responsible for indirect, incidental, special, exemplary, punitive, or consequential damages resulting from your access to, use of, or inability to use our website or related services.
These exclusions and limitations apply only where legally permissible.
Nothing in these Terms excludes liability or restricts consumer rights where doing so would be prohibited under applicable law.
24. INDEMNIFICATION
To the extent allowed by applicable law, you agree to indemnify and hold harmless The Petal Room and its owners, affiliates, personnel, representatives, agents, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from your unlawful use of our services, material violation of these Terms, or infringement of another person's rights.
25. SUSPENSION OR TERMINATION
You may stop using our website whenever you choose.
We may restrict, suspend, or terminate access to our services when reasonably necessary because of fraudulent behavior, unlawful activity, security risks, substantial misuse, or a material breach of these Terms.
Termination will not affect rights or obligations that arose before termination or provisions that are intended by their nature to continue afterward.
26. SEVERABILITY OF TERMS
If any provision contained in these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be limited, modified, or severed only to the extent required.
All remaining provisions will continue to have effect.
27. FAILURE TO ENFORCE
Our failure to immediately exercise a right or enforce a provision does not constitute a permanent waiver of that right or provision.
A waiver relating to one circumstance does not automatically apply to another or future circumstance.
28. COMPLETE AGREEMENT
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other store policies expressly incorporated by reference, constitute the terms governing your use of The Petal Room.
Policies dealing specifically with a particular aspect of your purchase or interaction with us should be read together with these Terms.
29. GOVERNING LAW
These Terms and transactions conducted through The Petal Room will be governed by applicable laws of the State of North Carolina and the United States, subject to mandatory consumer-protection laws and other statutory rights that cannot legally be waived.
Nothing in this provision is intended to deprive customers of protections or remedies available under applicable law.
30. REVISIONS TO THESE TERMS
The Petal Room may update these Terms periodically to reflect changes in our merchandise, technology, services, business practices, store operations, or applicable legal requirements.
When revisions are made, the current version will be published through our website and the "Last Updated" date may be changed accordingly.
Continued use of our website after revised Terms become effective constitutes acceptance of those revisions to the extent permitted by applicable law.
We encourage customers to review these Terms periodically.
31. CONTACT INFORMATION
For questions concerning these Terms of Service, your order, our store policies, or The Petal Room, please contact us using the information below:
The Petal Room
Address: 4006 Ainsdale Dr, Matthews, NC 28104, United States
Phone: 704-962-8320
Email: 01080048165aa@gmail.com