Shipping policy

Shipping Policy

The Petal Room is dedicated to providing a clear and predictable delivery experience for every order. This Shipping Policy describes our service area, shipping options and charges, expected transit times, tracking procedures, and important information customers should know while their package is on its way.

Shipping Destinations

At this time, The Petal Room ships exclusively within the United States. We currently do not provide international shipping services.

Orders must be placed using a complete and valid U.S. delivery address that is accessible to the applicable shipping carrier.

Preparing Your Purchase for Shipment

After an order has been accepted and payment is confirmed, we begin preparing it for dispatch. Depending on the order, this stage may involve reviewing purchase details, preparing merchandise, packing the items, and arranging transfer to the carrier.

The time spent preparing your purchase is separate from the estimated delivery window for your chosen shipping service. Orders received on weekends or U.S. federal holidays may enter fulfillment on the next business day.

Shipping Rates & Delivery Times

Our current domestic shipping options are:

Delivery Service    Estimated Transit Time    Shipping Fee
Express    1–2 business days    $15.00
Standard    3–5 business days    $8.00
Standard – Purchases of $70.00 or More    3–5 business days    FREE

For qualifying purchases below $70.00, Standard Shipping is charged at $8.00.

When the qualifying order amount is $70.00 or greater, customers are eligible for Free Standard Shipping. Express Shipping may be selected for $15.00 where available.

Transit Time Expectations

The delivery windows stated above begin after a shipment has been handed over to the carrier. They represent expected transit periods rather than guaranteed arrival dates.

For shipping purposes, business days generally exclude Saturdays, Sundays, and U.S. federal holidays. Carrier schedules may also be affected by severe weather, transportation interruptions, high seasonal volume, regional disruptions, or other events beyond our reasonable control.

Shipment Updates & Tracking

Once your package has been dispatched, tracking details will be provided through the email associated with your purchase when tracking is available.

A tracking number may initially show limited or no movement while the carrier processes its first scan. Please allow some time for tracking activity to appear after receiving your shipment notification.

Making Sure Your Address Is Correct

Before completing checkout, customers should carefully review all delivery details. Your address should include the correct street information, apartment or unit number when applicable, city, state, and ZIP code.

If you discover a mistake after submitting your order, contact The Petal Room promptly. If the package has not progressed too far through fulfillment, we will make a reasonable effort to assist with the correction. However, changes cannot be guaranteed after an order has been prepared or dispatched.

Delivery complications caused by inaccurate or incomplete customer-provided information may be outside our responsibility.

Packages Returned to Us

In some circumstances, a carrier may be unable to complete delivery and return the shipment to the sender. This may happen because of an incomplete or invalid address, unsuccessful delivery attempts, refusal of the package, or another delivery-related issue.

If your package is returned to The Petal Room, contact us so we can review what occurred and determine the available options. A new shipping charge may be required when reshipment is necessary because of incorrect delivery information supplied with the original order.

Unexpected Delivery Delays

Shipping networks occasionally experience delays. Weather conditions, holiday volume, carrier operational issues, or transportation disruptions can result in a package arriving later than initially estimated.

If your order has exceeded its expected transit period, check the carrier tracking information for the latest status. If tracking remains inactive for an unusual length of time, please reach out to us with your order details for assistance.

Missing or Transit-Damaged Packages

If you believe that your shipment has gone missing while in transit, please contact The Petal Room with your order and tracking information.

For packages that arrive with apparent shipping damage, notify us promptly and provide relevant details regarding the condition of the delivery. We will evaluate the information provided and, when appropriate, assist with the carrier investigation or determine the next available course of action.

Revisions to This Policy

The Petal Room may periodically adjust this Shipping Policy to reflect changes in fulfillment procedures, shipping rates, carrier services, or other operational requirements.

Any revised terms will be made available through our website. The policy in effect for an applicable order will govern its shipping terms.

Contact Information

If you have questions about a shipment, tracking status, delivery timeframe, or another shipping-related matter, please contact:

The Petal Room
Address: 4006 Ainsdale Dr, Matthews, NC 28104, United States
Phone: 704-962-8320
Email: 01080048165aa@gmail.com